October 31, 2011

Definitive proof from Urban Decay and Smashbox that cosmetic companies hang on my every word!

If you ever wondered if the complaints and issues you have with products fall on deaf ears, here are two examples of bad packaging designs corrected by the company after (getting sick of) listening to their customers complain about them!

Urban Decay Primer Potion - 11ml - $23 - is my longtime fave eye primer but I must admit I kept straying because the packaging was just so annoying. When I thought it was empty, I would get my husband to use his Dremmel to crack it open and would find tons of product inside and even though I would transfer the remainder to a jar and use it that way, it would dry up much quicker than it should have because it was getting exposed to too much air. Thankfully UD heard my whining and have now started producing it in a squeezable tube!

BTW, did you know that The Shopping Channel is carrying Urban Decay now - awesome right?! Check it out at www.theshoppingchannel.com. And you can still find it at Sephora and the Whitby Shoppers Drug Mart.
Smashbox Photo Finish Primer - 30ml - $44 - I thought things had improved when they changed from the glass bottle with the lousy pump to the plastic bottle with the better pump but I still ended up with a dud pump or two and you could never get all of the product out, there was always an inch left that taunted me! Realizing that it's a bad idea to annoy cranky beauty bloggers with teeth, Smashbox has switched their primers over to a tube. I love tubes because even when you think they're empty, you just cut them open and there are a couple days worth of product sticking to the inside!

These changes of course bring on a new problem - what am I going to whine about now?!

- Lisamarie -
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10 comments:

  1. socialitedreamsOctober 31, 2011 at 12:03 PM

    lol, those were definite improvements! glad they got smarter with the packaging, wish others would catch on too with some things

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  2. MissTwistOctober 31, 2011 at 1:56 PM

    I love squeeze tubes way better than pumps for alot of things. And having the bottle clear than I can see if theres anything in it ... that way I can get it all out! muahaha

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  3. carlyOctober 31, 2011 at 2:25 PM

    so lovely! i might consider going back to UDPP because the packaging was definitely one of the things i really disliked!

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  4. UnknownOctober 31, 2011 at 5:38 PM

    Thats so awesome :) xxxx

    http://islandgirlinsights.blogspot.com/

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  5. makeupbytessOctober 31, 2011 at 11:31 PM

    I'm sooo happy they changed their packaging!! :) I knew about the UD PP changing but had no idea Smashbox's Primer changed as well! Great post!

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  6. Fakhra'sNovember 1, 2011 at 2:03 AM

    great they change their packaging...good..

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  7. Jenn & Nicole (beautykissxo)November 1, 2011 at 3:41 AM

    yes! i love it when they actually listen to constructive criticism lol

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  8. JenNovember 1, 2011 at 5:46 AM

    I like the packaging for some of the products (for visual purposes) but I guess when you get down to the technicality of things.. the new designs of the packaging are MUCH better ^___^ Oh, they changed the Smashbox photo finish primer packaging too? I have the full size in a glass jar pump thingy.. but i think my one pushes up the primer when it's being pumped out? (does that make sense...) But the travel size of my clear Smashbox photo finish primer is in a squeeze tube? >.<

    In case I don't see any reply from here, please respond on my blog: http://nynb.blogspot.com or e-mail: kerr.beee(at)gmail(dot)com

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  9. Lisamarie and ChristelleNovember 1, 2011 at 7:58 AM

    I didn't realize that Smashbox changed the primers either, my Shoppers Drug Mart still has some of the plastic pump primers left but when I went to Sephora all of their product and even testers are now the tubes. Jen - the one that pushes up the primer from the bottom is the second incarnation of the pump bottle - here they are plastic not glass - but they still leave wasted product inside when it won't pump anymore!

    Best, Lisamarie

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  10. CJ :)November 6, 2011 at 3:07 PM

    omg i never heard nor searched for problems of the smashbox primer bottles. however, i am having problems with mine and i thought i'm the only one.. probably a month ago, the bottle just stopped dispensing any product so i have to open it everytime i need to use it. :-/

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