Thank you for your e-mail.
Unfortunately, we are unable to provide you with this information. Please accept my apologies for any inconvenience this has caused you.
If you have any further queries please do not hesitate to contact me.
Well yes, she'd better apologize because I am extremely inconvenienced. My eyes are still burning and my mind is still boggled by the sheer ugliness of that cardigan. I'm scared of going out and see that cardigan somewhere. It caused me mental anguish and I shall ask for damages one day.
Of course they can't tell me how many units have been sold. The number must be pathetically low, it was obviously a PR stunt. You can't fool us!